Islamabad Airport to Launch Premium Meet and Assist Service
The Pakistan Airports Authority is preparing to introduce a premium “Meet and Assist” service at Islamabad International Airport, offering passengers a paid fast-track facility designed to make airport travel smoother and more organised. The service will include assistance for arrival and departure passengers under a fully digital and pre-booked system.
According to officials, travellers who want to use the facility will be required to book it online at least six hours before their scheduled journey. The arrangement is aimed at improving planning, reducing last-minute crowding and ensuring that dedicated staff are available when passengers arrive at or depart from the airport.
PAA Director Commercial Rabia Salma said the service will be available for different categories of travellers, including senior citizens, business passengers and diplomats. The facility is expected to cover support from home pick-up to airport drop-off, depending on the package selected by passengers.
Under the proposed system, passengers will receive fast-track assistance during boarding and clearance procedures. However, officials clarified that passport and travel document handling will not be included in the service, as those responsibilities must remain with passengers under regulatory requirements.
The premium package will also offer access to CIP lounges, dedicated assistance, buggy transport and wheelchair support where required. Officials believe these features will make the facility attractive for travellers seeking convenience, privacy and time-saving support at one of the country’s busiest airports.
The pricing plan has been divided into three categories. The platinum package will cost $100, while the gold and silver packages will be priced at $75 and $50 respectively, allowing passengers to choose a service level according to their needs and budget.
The Pakistan Airports Authority expects the initiative to generate around $23,000 in monthly revenue, along with a 10 percent revenue-sharing component. The move also reflects a wider effort to introduce more commercial services at airports and improve passenger facilitation through modern systems.
The development comes as Pakistan’s aviation authorities continue working to upgrade airport services and improve the travel experience for domestic and international passengers. Islamabad International Airport has often handled a mix of business travellers, diplomats, overseas Pakistanis and families, making passenger support services an important area of reform.
For Pakistan, the new service could improve airport efficiency, create an additional revenue stream and bring local airport facilitation closer to international service models. The next step will depend on how quickly the online booking system is activated, how transparently the service is managed and whether passengers find the facility reliable enough to use regularly.